We aim to dispatch your order within 7-10 working days (excluding Weekends & Bank Holidays).
Please note, following a rise in COVID cases and isolation requirements, service delays are being experienced in some areas of the delivery network. We thank you for your patience and understanding as they work to recover services safely. The safety and welfare of all those involved in the shipping networks, and of our customers remains a top priority.
For the time being we are only dispatching to the U.K. Some items may not be available for Northern Ireland Shipping (see below).
In preparation for the new VAT rules for importing into Northern Ireland which are coming into effect on 1st July 2021, we have been reviewing our delivery options for our Northern Ireland customers.
Following our review, we are sorry to advise that for the time being, some items (not all) are only able to be ordered to addresses in Great Britain (England, Scotland & Wales).
We've tried to clearly label all products excluded from Northern Ireland Shipping, please note any orders with an item that cant be shipped will be refunded for the item(s) that are unavailable.
Please allow up to 14 working days after "Dispatch Notification" before contacting us to let us know if your order has not arrived (unless stated otherwise on the website i.e Pre Order items).
Sadly, we can not accept PO box addresses.
In the unlikely event your order hasn't arrived you must contact us within 30 days of placing the order to let us know it hasn't arrived.
Postage, Packaging & Handling Rates:
- UK: £4.99 (orders under 2kg)
- £6.50 (orders over 2kg).
As we use a variety of suppliers and distribution centres across the UK, to maintain our Service Level Agreement some orders may arrive in separate packages. Please don't panic if this is the case.
Packages are being delivered daily by our preferred carriers (APC/DPD/UPS/Yodel).
Although Royal Mail tries to maintain a standard UK delivery of up to 3 - 5 working days, they do recommend to allow around 10- 14 working days, due to their service levels being increased.